FAQ
Questions and answers
If your question is not here, ask it through the contact form; the reply comes within one business day.
Buying
What does DF1 build?
Four kinds of systems: document intelligence assistants, decision models, data platforms, and workflow automation with human review. Each one runs on your data and shows where its answers come from.
Who does the work?
DF1 is a small firm. The founder leads every engagement and does the core modeling and engineering. If a project needs a specialist, the plan names them before they start.
How long until something works?
The Discovery Sprint takes two weeks and ends with a working prototype on a sample of your data. A Build is scoped and dated in the plan that the Sprint produces.
Why charge for discovery?
Because it produces a working prototype and a written plan you keep, whether or not you continue. The fee is credited in full against a Build that starts within 60 days.
Data and security
What happens to our data?
It stays in the storage you choose, is used only for your system, and is never used to train a model. DF1 uses model providers under terms that exclude training on customer data.
Can you work with PHI?
Production work on PHI runs under an Enterprise agreement with a business associate agreement chain covering DF1, the model provider and the host. Demos use synthetic records, and discovery uses de-identified samples or runs in your environment.
Can it run in our cloud?
Yes, under the Enterprise plan: a private deployment in your cloud or VPC, with single sign-on.
How do we know an answer is right?
Every answer cites its source, citations are validated before an answer is shown, and the system declines when the source does not support an answer. Where an error is expensive, a person reviews before anything leaves the system.
Pricing
Is there a contract?
Plans are month to month and can be cancelled at any time. A Build is a fixed-scope project, half on start and half on acceptance.
How is model usage billed?
Each plan includes model usage up to a monthly amount of provider cost. Usage above it is passed through at cost and shown in the monthly report.
Is there a setup fee?
No setup fee on a plan that follows a Build.
What if we need more than three workflows?
Add workflows to Scale at the add-on price, or move to an Enterprise agreement.
Working together
Who owns the system?
You do. Code, data pipelines, prompts and documentation are yours at the end of the engagement or the plan.
What happens if we leave?
You receive an export of your data, the code and the documentation, and a handover call. Nothing is locked in.
Where is DF1 based?
In Miami, Florida, and works remotely with teams anywhere in the United States.
How fast do you reply?
Within one business day, to every message sent through the contact form.
Tell us the workflow. We show you the system.
Describe the process and the data. A reply comes within one business day, from the person who would do the work.